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Forms/Warranty

COMPANY FORMS

The following forms can only be viewed through Adobe Acrobat. Once completed, please send fax all forms and accompanying paperwork to (415)  626-4063.

Townsend Networks offers a full ONE-YEAR warranty for all end-users. If you are experiencing an issue with a piece of equipment, please refer to our RMA Request Form above, and ensure that all sections are filled out completely. If you have any questions, you can contact your sales representative for assistance.

We take our reputation seriously and only sell equipment that has passed our rigorous testing. Take a peek at our comprehensive Quality Assurance Process

WARRANTY

RMA request will be approved only if the product is still within the stated warranty period.

  • Customer must submit complete RMA form to sales representative.
  • Sales representative will issue customer an RMA number same day form is received.
  • Product must be received by Townsend Networks within (15) calendar days from the date the RMA is issued, or in the case of advanced replacement, (15) calendar days upon receipt of the advanced replacement product.
  • For defective product that is advanced replaced and not received within (15) calendar days, the customer will be charged the full price for both the defective product and the replacement product.
  • Townsend Networks will accept responsibility for the cost of ground freight as long as the customer uses Townsend Networks freight carrier and account number provided in the RMA documentation.

RMA [Non-Defective Equipment]

RMA request will be approved only if the product is still within (30) calendar days from the original date of invoice. Please contact your sales representative first.

  • Customer must submit complete RMA form to sales representative.
  • Sales representative will issue customer an RMA number same day form is received.
  • Product must be received by Townsend Networks within (10) calendar days from the date the RMA is issued.
  • For all RMA requests for non-defective product other than an error made by Townsend Networks, a restocking fee of 25% will be charged.
  • Customer returns product in the same condition and must be packaged in the same manner in which it was delivered.
  • Products that are manufacturer sealed are not returnable if the seal is broken.
  • In all cases other than an error made by Townsend Networks, the customer accepts responsibility for the cost of freight (both original and return shipment).

SHIPPING INSTRUCTIONS – Returns

  • All equipment must be returned in the same packaging condition in which it was originally delivered and include all accessory items (ie) power supply, cables, line cords, documentation etc. Missing accessories or damaged equipment resulting from substandard packaging will be charged to the customer.
  • All products being returned must be received by Townsend Networks within the timeframes described above or it will be refused.
  • All product returns must have the RMA number listed on the return packing slip or external packaging.