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1-Year Townsend Warranty
We offer an extended 1-Year warranty to end-users for every piece of gear we deliver. This Townsend Networks warranty includes advance replacement, which means when you call us to report a problem, our technical team will work with you quickly to assess the problem. If we cannot overcome it, we ship a replacement unit immediately. Your sales rep will then provide an email to you with RMA instructions for returning the faulty unit.
*In the event we cannot supply a replacement unit, we will provide a refund or credit once faulty unit is returned.
Townsend Networks is not an authorized partner of Juniper Networks or affiliated with Juniper Networks in any way. Townsend Networks is an independent reseller of used Juniper Networks equipment.
The defective product must be received by Townsend Networks within 30 calendar days from the date the RMA is issued. A defective product received by Townsend Networks more than 30 calendar days from the date the RMA is issued will not be accepted by Townsend Networks and will not be eligible for repair, replacement or credit.
Hours: Monday to Friday, 9am – 5pm, Pacific Standard.
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