Maintenance contracts
Townsend Care: Third-Party Maintenance
Third-party maintenance for mission-critical network infrastructure from leading manufacturers.
What it is
Maintenance beyond the OEM warranty
Townsend Care is a third-party hardware maintenance (TPM) solution that extends the life of enterprise networking equipment beyond OEM warranty.
It enables organizations to reduce support costs, avoid forced refresh cycles, and maintain reliable global coverage for critical infrastructure.
Why TPM
Coverage, cost and control
Coverage
SLAs ranging from 4-Hour to Next Business Day support
Technical support
24/7 On an active Care contract
Cost
40%+ cost savings vs OEM
Refresh cycles
No forced hardware refreshes
Contracts
Flexible multi-OEM contracts
Services offered
What Townsend Care runs for you
Management
Centralized asset, contract, and vendor management
Budget
Budget clarity with OEM vs TPM cost comparisons
Lifecycle
Real-time lifecycle tracking and EOSL alerts
Platforms
Coverage for leading enterprise OEM platforms worldwide
Compatibility
Supported OEM platforms
Arista
Cisco
HPE
Juniper
Townsend Networks independently sources and sells new-excess, used, and refurbished hardware from APC, Arista, Brocade, Cisco, Dell, Extreme Networks, Fortinet, Foundry, HP, HPE, Juniper, Mellanox, Palo Alto Networks, Ruckus and other manufacturers. We are not an authorized reseller or partner of any of them, and every trademark named is the property of its owner. Our products are independently sold and backed by the Townsend Networks warranty.
Why Townsend Networks
Predictable support, without OEM lock-in
Townsend Care is designed for organizations operating high-value networking infrastructure globally. Whether deploying new, refurbished, or post-warranty equipment, Townsend Networks delivers predictable support, lower total cost of ownership, and freedom from OEM lock-in.
Talk to us
Tell us which platforms you run and the coverage level you need, and we will take it from there.
Townsend Care is a maintenance contract for equipment already in service. It is a separate product from the warranty that covers hardware bought from us. See the hardware warranty terms.